Welcome to All Walk Shoes Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team at [email protected].
About Our Store
What kind of products does All Walk Shoes Store offer?
We specialize in quality footwear for the whole family, including:
- Men’s shoes (service duty shoes, sneakers, sandals, and socks)
- Women’s shoes (sneakers, sandals, slippers, and socks)
- Kids’ footwear (cleats, sandals, sneakers, and socks)
Product Questions
How do I choose the right size for my shoes?
We provide detailed size charts for each product category. Please refer to the size guide available on each product page. If you’re between sizes, we recommend sizing up for comfort, especially for athletic shoes and cleats.
Are your kids’ cleats suitable for competitive sports?
Yes! Our kids’ cleats are designed with durability and performance in mind, making them perfect for competitive play. They offer excellent traction and support for young athletes.
What makes your men’s service duty shoes special?
Our service duty shoes are built to withstand tough conditions while providing all-day comfort. They feature slip-resistant soles, reinforced stitching, and breathable materials – perfect for professionals who are on their feet all day.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. You can shop with confidence knowing your data is secure.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries! However, we currently cannot ship to some remote areas in Asia and other extremely remote locations. During checkout, our system will automatically verify if we can deliver to your address.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Fast & trackable via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.
What if I’m not home when my package arrives?
Most of our shipments require signature confirmation. If you’re not available, the carrier will leave a notice with instructions for pickup or rescheduling delivery.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, in their original condition, and in the original packaging. To initiate a return, please contact us at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Contact Information
How can I contact customer service?
Our customer service team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 22825 Paseo Place, Hayward, US 94541
At All Walk Shoes Store, we’re committed to helping you find the perfect footwear for every step of your journey. Happy shopping!