At All Walk Shoes Store, we want you to be completely satisfied with your footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return or exchange:

  • Items must be unused, in their original condition, and in the original packaging
  • Shoes must not show signs of wear (no scuffs, dirt, or creases)
  • All original tags and labels must be attached
Non-Returnable Items: For hygiene reasons, we cannot accept returns on socks (Kids’ Socks, Men’s Socks, Women’s Socks) unless they are defective or incorrect items received.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Get Approval: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Mail the package to our warehouse at:
    All Walk Shoes Store Returns
    22825 Paseo Place
    Hayward, CA 94541
    USA
  5. Track Your Package: We recommend using a trackable shipping service as you’re responsible for the return until it reaches us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). Original shipping fees are non-refundable.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your credit card statement, depending on your bank’s processing time

Exchange Process

For exchanges (size or color changes):

  • Follow the same return process above
  • Clearly indicate in your email that you’d like an exchange and specify your preferred size/color
  • We’ll ship your new item once we receive the return (standard shipping rates apply)
  • For expedited exchanges, you may place a new order and return the original item separately

Return Request Template

Copy and paste this template into your email to [email protected] for faster processing:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear All Walk Shoes Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) to return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred exchange item (if applicable): [Product Name, Size, Color] My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits of card if applicable] Please let me know the next steps and provide the return authorization number. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return shipping label and expedite your replacement

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges
Family-Footwear Tip: Still unsure about sizing? Our customer service team is happy to provide sizing recommendations for your whole family – from kids’ cleats to men’s service duty shoes to women’s work footwear. Just ask!