At All Walk Shoes Store, we’re committed to providing quality footwear for your entire family while ensuring a smooth shopping experience from start to finish. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to get your footwear to you as quickly as possible.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Shipping Fee: $12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your footwear purchase. If you’re not happy with your order, we offer a simple returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible:

  • Items must be unused, in original condition and packaging
  • Shoes must show no signs of wear (no scuffs, dirt, or creases)
  • All original tags and labels must be attached

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Kids’ Socks
  • Men’s Socks
  • Women’s Socks

Exceptions are made for defective items or incorrect items received.

How to Initiate a Return or Exchange

  1. Contact Us: Email customer service at [email protected] within 15 days of receiving your order.
  2. Get Approval: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Mail the package to:
    All Walk Shoes Store Returns
    22825 Paseo Place
    Hayward, CA 94541
    USA
  5. Track Your Package: We recommend using a trackable shipping service as you’re responsible for the return until it reaches us.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
  • Original shipping fees are non-refundable.
  • For international returns, customs fees are non-refundable and packages should be marked as “Returned Goods.”

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank

Exchange Process

For size or color changes:

  • Follow the same return process above
  • Clearly indicate in your email that you’d like an exchange and specify your preferred size/color
  • We’ll ship your new item once we receive the return (standard shipping rates apply)
  • For faster service, you may place a new order and return the original item separately

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return shipping label and expedite your replacement

Return Request Template

Copy and paste this template into your email for faster processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear All Walk Shoes Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item(s) to return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred exchange item (if applicable): [Product Name, Size, Color]

My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits of card if applicable]

Please let me know the next steps and provide the return authorization number.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Family-Footwear Tip: Unsure about sizing? Our customer service team is happy to provide sizing recommendations for your whole family – from kids’ cleats to men’s service duty shoes to women’s work footwear. Just ask!