Term and Conditions

Welcome to All Walk Shoes Store! These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to these terms. Please read them carefully.

1. Our Store

All Walk Shoes Store (“we,” “us,” or “our”) is an online retailer specializing in quality footwear for the whole family, located at 22825 Paseo Place, Hayward, CA 94541, USA. Our website (allwalkshoes.com) offers a curated selection of:

• Kids’ footwear including cleats, sandals, shoes, sneakers, and socks
• Men’s footwear including sandals, service duty shoes, shoes, sneakers, and socks
• Women’s footwear including sandals, shoes, sneakers, slippers, and socks

2. User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s operation or security
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old or have parental consent to make purchases

3. Product Information

3.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur, and colors may appear differently depending on your monitor settings.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Sizing

We provide sizing charts for reference. Customers are responsible for selecting the correct size. Our customer service team is available to provide sizing recommendations upon request.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason. Order acceptance occurs when we send a confirmation email.

4.2 Pricing

All prices are in US Dollars. We reserve the right to correct pricing errors and adjust prices without notice.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. You represent that you have the legal right to use your payment method.

5. Shipping Policy

5.1 Shipping Areas

We ship worldwide excluding some remote areas and parts of Asia. Customers are responsible for any customs duties or taxes in their country.

5.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Order processing takes 1-2 business days. Delivery times are estimates and may vary due to customs processing.

5.3 Order Tracking

Tracking information will be provided when available. Customers are responsible for providing accurate shipping addresses.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery for most items. To be eligible:

• Items must be unused, in original condition and packaging
• Shoes must show no signs of wear (no scuffs, dirt, or creases)
• All original tags and labels must be attached

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Kids’ Socks
• Men’s Socks
• Women’s Socks

Exceptions are made for defective items or incorrect items received.

6.3 Return Process

1. Contact customer service at [email protected] within 15 days
2. Receive Return Merchandise Authorization (RMA) number
3. Package items securely in original packaging
4. Ship to: All Walk Shoes Store Returns, 22825 Paseo Place, Hayward, CA 94541 USA

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error.

6.5 Exchanges

For size or color changes, follow the return process and clearly indicate your exchange preference. We’ll ship the new item once we receive the return.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or used with permission and protected by copyright and trademark laws. You may not use our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, All Walk Shoes Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for information about how we collect, use, and protect your personal data.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms or our products, please contact:

All Walk Shoes Store Customer Service
Email: [email protected]
Address: 22825 Paseo Place, Hayward, CA 94541 USA